Question 1

How long does delivery take?

Accepted Answer

Standard delivery to the UK typically takes 7 to 14 business days. Please allow 1 to 3 business days for order processing. Once dispatched, you will receive a tracking number via email to monitor your parcel's journey.

Question 2

Where do my items ship from?

Accepted Answer

To offer the best prices and a wide selection of pet products, we source our items globally. Orders are shipped directly from our international fulfillment centres.

Question 3

Can I return my order if I'm not satisfied?

Accepted Answer

Yes, absolutely. Under UK consumer regulations, you have 14 days from receiving your items to request a return. Items must be unused and in their original packaging. Please contact our support team to receive the correct UK return address.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

As we aim to process and dispatch orders as quickly as possible, adjustments can only be made within 1 hour of purchase. Please double-check your shipping details and item selection before completing your order.

Frequently Asked Questions

How long does delivery take?

Where do my items ship from?

Can I return my order if I'm not satisfied?

Can I change or cancel my order after placing it?