Frequently Asked Questions

Standard delivery to the UK typically takes 7 to 14 business days. Please allow 1 to 3 business days for order processing. Once dispatched, you will receive a tracking number via email to monitor your parcel's journey.

To offer the best prices and a wide selection of pet products, we source our items globally. Orders are shipped directly from our international fulfillment centres.

Yes, absolutely. Under UK consumer regulations, you have 14 days from receiving your items to request a return. Items must be unused and in their original packaging. Please contact our support team to receive the correct UK return address.

As we aim to process and dispatch orders as quickly as possible, adjustments can only be made within 1 hour of purchase. Please double-check your shipping details and item selection before completing your order.